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Amenities at ITC Grand Central - A Luxury Collection Hotel

POPULAR AMENITIES
    Air ConditioningSanitizers installedBarBanquet hallView More

Guest Reviews & Rating for ITC Grand Central - A Luxury Collection Hotel

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4/5

0 Ratings

0 Reviews

What our guests say?

  • polite staff (65)
  • nice stay (49)
  • excellent food (21)
  • nice property (20)
  • + 4 more
PA
(Stayed 13 Sep, 2021)

Couple Traveller | 7 Reviews Written

5/5
Hotel gives vintage vibes from outside with elegant and beautiful interiors. Room was also very spacious and must mention the most comfortable bed matress. Overall it was wonderful experience very comfortable stay and good hospitality. Staff was also very prompt and polite with good service.

Manager replied in 19 hours

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delig ...more

AK
(Stayed 11 Nov, 2021)

2 Reviews Written

5/5
it's an very nice experience, staffs are awesome & room is excellent

Pr Manager replied in a day

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly de ...more

Pk
(Stayed 12 Dec, 2021)

3 Reviews Written

1/5
property is very good . But customer service is terrible they don't know how to speak with guests. from security to all the staff there is no hospitality towards guests . teach your staff how to deal with guests. less staff no proper service. less staff but too many people no proper care. this kind of staff will demean the good name of ITC brand . make sure you get good staff.

Manager replied in a day

Dear Guest, Greetings from ITC Grand Central, Mumbai ! At the outset, we would like to acknowledge receipt of you ...more

(Stayed 5 Sep, 2021)

Family Traveller | 1 Review Written

5/5
List is endless. Property is great, hospitality is awesome, food is good. Sanitation was proper. Leisure trip. Staff is really helpful. Family would enjoy the environment.

Manager replied in 6 days

Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delig ...more

Rs
(Stayed 20 Aug, 2021)

Couple Traveller | 3 Reviews Written

3/5
very pretty room with the mentioned amenities. not a very flexible staff experience. Not the smoothest experience. breakfast was a little underwhelming. expected a little more with such a breakfast buffet, didn't live up. for a birthday stay, little more could be done from the hotels end to make it more comfortable.
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Location of ITC Grand Central - A Luxury Collection Hotel

The property has a location score of4.5/5

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Landmarks
  • Siddhivinayak Temple
    2.5km

    Religious Place

  • Juhu Beach
    10km

  • Oberoi Mall
    19.8km

    Shopping Mall

  • Manori Beach
    23.1km

  • Transit
  • Mahim Railway Station
    5.2km

  • Masjid Bunder Railway Station
    5.3km

  • Bandra Terminus
    7.4km

  • Chhatrapati Shivaji International Airport
    10.9km

    Airport

  • Others
  • The Bar Stock Exchange
    650m

    Restaurant

  • The Bombay Canteen
    760m

    Restaurant

  • antiSOCIAL
    810m

    Restaurant

  • Phoenix Palladium
    1.4km

    Shopping

  • Band Stand
    9.1km

  • Queen's Necklace - Marine Drive
    9.1km

  • Gateway Of India Mumbai
    9.6km

  • T1 - Chhatrapati Shivaji International Airport
    13.2km

    Airport

  • Mumbai International Airport T2
    16.2km

  • About ITC Grand Central - A Luxury Collection Hotel

    Overview
    ITC Grand Central - A Luxury Collection Hotel is a great choice for travellers looking for a 5 star hotel in Mumbai. It is located in South Mumbai.This Hotel stands out as one of the highly recommended hotel in Mumbai and is recommended by 94% of our guests. Hotel is rated 4.5 out of 5, which is considered as excellent. The property enjoys a great location advantage and provides easy and fast connectivity to the major transit points of the city. Some of the popular transit points from ITC Grand Central - A Luxury Collection Hotel are Masjid Bunder Railway Station (5.3 kms), Bandra Terminus (7.4 kms), Mahim Railway Station (5.2 kms) and Chhatrapati Shivaji International Airport (10.9 kms). The Hotel is in proximity to some popular tourist attractions and other places of interest in Mumbai. Some of the tourist attractions near ITC Grand Central - A Luxury Collection Hotel Siddhivinayak Temple (2.5 kms), Juhu Beach (10.0 kms), Oberoi Mall (19.8 kms) and Manori Beach (23.1 kms).

    From all the 5 Star hotels in Mumbai, ITC Grand Central - A Luxury Collection Hotel is very much popular among the tourists. A smooth check-in/check-out process, flexible policies and friendly management garner great customer satisfaction for this property. The Hotel has standard Check-In time as 03:00 PM and Check-Out time as 12:00 PM.

    What our guests think
    Good service quality, good stay experience, good food, nice property and good rooms are some highly appreciated and talked about aspects of the ITC Grand Central - A Luxury Collection Hotel. With an overall rating of 4.5 out of 5 (483 Ratings), the property is rated very good by 69% of the guests, 19% have rated it good, 5% have rated it average and 7% have rated it as bad. Also, we recommend that guests must go through traveller reviews and ratings posted by fellow travellers on the Goibibo platform to ensure that ITC Grand Central - A Luxury Collection Hotel is best suited for them. For more detailed information about this hotel, you can check the Questions & Answers section as well on Goibibo. There you can find the answers of the questions asked by some of our users about this property.
    In terms of Location 100% people like the location of ITC Grand Central - A Luxury Collection Hotel. 100% like the clean surrounding of the property. and 67% said that property is Easily Accessible. Safety And Hygiene is the top priority for the ITC Grand Central - A Luxury Collection Hotel with score 98%. 95% Guests like the Thermal Screening feature. Staff Hygiene feature is liked by 100% users. Social Distancing is also followed by the staff of ITC Grand Central - A Luxury Collection Hotel the score for this feature is 98%. ITC Grand Central - A Luxury Collection Hotel provides a top class Service Quality as 100% guest liked it. Overall Food of ITC Grand Central - A Luxury Collection Hotel is liked by the 100% guests. ITC Grand Central - A Luxury Collection Hotel Amenities are liked by the 91% of guest. Restaurant is liked by the 100% guests. Also 100% guest said that Television was working in their rooms.
    You can find numerous hotels in Mumbai under different categories and ITC Grand Central - A Luxury Collection Hotel is one the best hotel under its category.
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    Read Popular Review of ITC Grand Central - A Luxury Collection Hotel, Mumbai

    • Khushboo Saboo
      5/5

      I chose ITC Grand central for a staycation with my husband in order to celebrate his birthday. It was the best birthday gift I could have given him - we both were totally amazed by the hospitality we received during our stay at the property. Special mention of Kajol and Nikita the guest relation officers and Aniket at the reception - who made my surprise even more special by adding a lot of customisation in our room decor. Kajol was in touch with me through out our stay to ensure our stay was comfortable and all our needs were taken care of. During our stay we enjoyed the lounge access, the amazing snack spread during happy hours, late night room service where we binged on the most amazing Dal Bukhara and laccha paratha. The buffet breakfast next day too was more than awesome, what a wide spread with lots of options for vegetarians. Would also like to mention their luxurious spa - the prices are quite reasonable considering the class of service they are offering. I would highly recommend one to stay here and experience what true indian hospitality feels like :)

    • Atul Sharma
      4/5

      We stayed there for our anniversary and enjoyed our stay. Only thing there was a wedding going on so couldn't enjoy much in exploring ITC Grand Central - A Luxury Collection Hotel and could not visit their open area. It was majorly staying at room or going outside. We ordered a veg. pizza in the evening in room dining which we didn't like even a bit, so we planned our dinner outside only rather than ordering anything from hotel. They should have more options of pizza, etc for in room dining which also suit Indian taste buds. Though the breakfast was delicious and it was a good spread. The service was also quick and didn't face any issues there.

    • Rajpal Duggal
      5/5

      Truly excellent stay i had.From Check in to Check out the experience was excellent in terms of frienliness of staff to efficiency. Rooms are neat and functional and with a touch of the ITC class. Very nice bar at Dublin. The breakfast spread was fabulous to say the least. I really had a kuxurious stay. The highlight no doubt was the great deal i could get from Goibibo including using my Gocash. The deal was a steal. I highly recomend to try Gocash you will never regret it. I have saved huge amounts and get the opportunity to stay at thes luxury hotels.

    • Krishna Chintalapudi
      5/5

      It was a fantastic experience at ITC Grand Mumbai. In general the staff were so kind, helpful and supportive throughout my stay. In particular Ms. Chelsea Thakur (Guest Relationship Executive) was extremely thoughtful and helpful in making my stay memorable. ITC Grand Central - A Luxury Collection Hotel premises was very clean and tidy. The staff at the entrance, concierge and at the breakfast place were well trained and competent in handling guest needs. All in all such a great place to stay.

    • Aditya Iyer
      5/5

      ITC Grand central is in Parel, near to all the major hospitals in Mumbai. The ambience was terrific. Rooms are clean. They take care of sanitizing the roooms. Overall the stay was quite comfortable with spacious rooms and supportive staffs. Breakfast was average, but had good varieties. Would wish to see more options on the breakfast menu and would want more authentic taste of South Indian food. Would surely love to visit ITC hotels in future for better experience.

    • Mahiman Dasila
      5/5

      Property is good for business as well as leisure stay.Conveniently located in South Bombay with the old world charm still intact in the surroundings as well as in the interiors of ITC Grand Central - A Luxury Collection Hotel ,which are aesthetically designed.Staff is professional.food is excellent.My on the spot request for Early check in couldn't be entertained by the Front Desk staff as the checkout time itself is 12 noon for the guests.

    • Danish Kazi
      4/5

      Booked last minute for an overnight stay. Room was nice, spacious & well maintained. The pool seemed alright too but they could do with having a pool side bar; Certain sections of ITC Grand Central - A Luxury Collection Hotel need renovation. Breakfast spread was easily one of the best I have had in any luxurious hotel of late. Overall, a nice stay !

    • Santhosh Kumar
      5/5

      Excellent hotel to stay. Very special mention is required for the chief chef Mr.Rajan. BF was very good. As my return train was in the early morning hours, the reception staff member Ms. Sima arranged a packed BF. Hotel ambiance is extraordinary. Strongly recommend ITC Grand Central - A Luxury Collection Hotel.

    • Priyanka Agrawal
      5/5

      Hotel gives vintage vibes from outside with elegant and beautiful interiors. Room was also very spacious and must mention the most comfortable bed matress. Overall it was wonderful experience very comfortable stay and good hospitality. Staff was also very prompt and polite with good service.

    • Ritesh Gala
      5/5

      Had booked this in January. Got a great deal from GoIbibo. During the stay received a warm welcome and a complimentary cake on occassion of marriage. Could not make it for the breakfast, hence no comments. The room appeared clean and hygenic and had good view of the garden. Worth a stay!

    • Mehul Patel
      5/5

      The experience was excellent and satisfactory and the staff was very cooperative and helpful. Everything was sanitized and hygienic. we highly recommend ITC Grand Central when you come mumbai and we will surely visit here again.a safe place for famiy during this pandemic times.

    • Navnath Dhone
      4/5

      Room ambience is very good. Services provided are wonderful. If you need any service and ask for the same at reception person will be available within 10 min. Morning breakfast awesome. Food is quite expensive. Very less flexibility for check in and check out time.

    • Karan Bindra
      5/5

      lovely staff always a pleasure to stay here......right from the start the front office team headed by Ms Nikita .....fabulous feel....Will recommend ITC Grand Central - A Luxury Collection Hotel......amazing rooms and food.....overall the best hotel in Mumbai city

    • Deepak Dhall
      5/5

      I was in mumbai for business and my stay in ITC grand central was awesome in all respects be it ITC Grand Central - A Luxury Collection Hotel standards and ambience or the staff and food ... Everything was excellent... The breakfast buffet was fantabulous.

    • Nelson Pilot
      5/5

      Superb hotel. I stayed alonwith my family to celebrate my daughter's birthday. ITC Grand Central - A Luxury Collection Hotel management went one step ahead in gifting my daughter a birthday cake. It was a warm gesture. We all loved the ambience and food.

    • Vikas Verma
      4/5

      very elegant property in mubai, view from the room was excllent, close to siddhivinayak temple (arnd 3.5km) service of highest standard as u expect fron an itc hotel, breakfast was a good spread, overall worth the amount u spend at such places.

    • Richa Bajpai
      5/5

      The stay was warm and comfortable. Buffet spread was awesome . Interiors of the room were very nicely done and view from 22nd floor was amazing. Love the stay would certainly like to go back for a little longer stay

    • Manjit Singh
      4/5

      I was very pleased to having such a nice stay at ITC Grand Central - A Luxury Collection Hotel. The services provided were commendable. The staff was very supportive and caring. The food was simply amazing. Loved it

    • Anupam Yadav
      5/5

      i stayed here for 2 nites on a business trip, everything was at its best checkout check in , staff services, room was quite big and cosy, food was excellent with all options you can imagine overall all great stay

    • aditya kulkarni
      5/5

      best place to stay. location wise absolutely fantastic. room on higher floor is like heaven . great views. food was excellent. prompt service. courteous staff. will be looking forward to the next visit. CHEERS!!